Terms of Service | Solvertrix

Repair diagnosis

Repair timelines and pricing depend on diagnosis outcome, issue complexity and parts availability. All fault diagnosis is performed before paid repair begins. We explain findings clearly and in plain language before proceeding.

Pricing and parts

Solvertrix provides transparent quotations before paid work starts. Replacement part availability, brand compatibility and lead time may vary by repair. Final pricing is confirmed after diagnosis and approved by the customer before work begins.

Warranty support

Warranty support is available for selected repairs and replaced parts. Warranty coverage, duration and exclusions are shared in writing with your quote before you approve paid repair. Warranty does not normally cover physical damage, liquid damage, misuse, accidental damage after repair or unrelated faults that develop independently.

Customer responsibility

Customers should share accurate device details, describe the issue as clearly as possible, and back up important personal data before service begins — especially for storage, OS, software or virus-related repairs. Solvertrix is not liable for pre-existing data loss.

Liability

We take reasonable care of devices. Report any damage, loss, or service concern promptly with your request reference and supporting details so responsibility and remedies can be assessed. These terms do not remove rights available under applicable law.

Questions about these terms

Send any questions or concerns to solvertrix@gmail.com. We aim to respond within 48 hours on working days.

Collection, packaging and transit

Before dispatch, confirm the collection and return method, packaging instructions, courier costs, and arrangements for loss or damage in transit. Courier fees and any return charge if a repair is declined must be explained before you agree to dispatch. Do not send a damaged or swollen battery without confirming safe handling and courier acceptance.

Cancellation, declined repairs and refunds

Contact us before approved work begins if you wish to cancel or change the request. Ask for the treatment of any committed parts, courier charges and approved work before proceeding. If you decline repair or a device cannot be repaired, confirm return arrangements. Refund or repeat-fault requests are assessed against the agreed quote, work completed, applicable warranty and rights under law.

Payment, handover and uncollected devices

Repair payment is due after the repair is completed and before handover, as agreed in the quote. Confirm return and collection arrangements promptly. Any storage or uncollected-device arrangements must be communicated and agreed; an enquiry does not authorise disposal of your device.

Product purchase requests

When you browse our store, adding items to a cart or sending a WhatsApp purchase request does not reserve stock or complete payment. We confirm the product code, compatibility, current availability, final payable price including applicable taxes, delivery charges and product-specific warranty/return terms before you purchase. Do not send money until those details are confirmed.