No mystery.
Just a clear process.
From the first WhatsApp message to holding your repaired device — here's exactly what happens, at every stage, with no hidden steps or surprise charges.
fee
Mon – Sun
every stage
Six steps from broken to fixed
Every Solvertrix repair follows the same accountable process — no skipped steps, no grey areas.
Book online or on WhatsApp
Fill the repair request form at solvertrix.in/book-repair.html, or send a WhatsApp message to PH - +91 99958 09911. Tell us your device type (laptop, mobile, desktop), model name, and what's wrong. Takes under 2 minutes — no account needed.
Free diagnosis — no charge
A Solvertrix technician contacts you (via WhatsApp or call) to understand the issue in detail. We ask a few quick questions, explain what's likely wrong in plain language, and give you a realistic picture of the repair. This diagnosis is completely free — you owe nothing at this stage.
Transparent quote — you approve first
We discuss a preliminary estimate after the initial assessment. Physical inspection may be needed to confirm the fault. The written repair quote explains parts, labour, delivery charges and warranty before you approve paid work; any changed scope needs a revised approval.
Courier pickup from your location
After agreeing the collection arrangements and any courier charges, we coordinate dispatch from your location in Kochi and nearby areas. Confirm packaging before sending. Physical inspection and final repair approval happen before paid work begins.
Repair with WhatsApp updates throughout
Our technician carries out the approved repair at our workspace in Elamkulam. We send you WhatsApp status updates at key milestones — when your device is received, when repair starts, and when it's complete. You're never left guessing. Many common repairs take 1–3 business days after receipt; courier transit is additional.
Device returned — pay after repair
Your repaired device is couriered back to you. Payment is collected only after repair, before handover — never upfront. Selected repairs and replacement parts include warranty coverage. Applicable warranty terms are included in the quote before you approve paid work.
Every repair. Every time.
These aren't policies tucked in fine print. They're the core of how Solvertrix works on every single job.
Free diagnosis
We identify the issue and explain it clearly before any payment is involved.
Fixed transparent quote
The price you approve is the price you pay. No surprises after the fact.
WhatsApp updates
You'll know exactly where your repair is at every stage of the process.
Warranty on repairs
Selected repairs and parts include warranty. Terms shared in the quote before approval.
Data privacy
We handle your device respectfully. Your personal data is never accessed unnecessarily.
Pay after repair
Payment collected only after repair is complete — never before we start.
Common questions about the process
How long does device repair take in Ernakulam?
Many common repairs take 1–3 business days after receipt, subject to diagnosis and parts availability. Complex board work and courier transit can take longer; we confirm the estimate for your device.
Do I need to visit a store for repair?
No. Solvertrix operates entirely online — there is no walk-in store. You book via the website or WhatsApp, your device is couriered to us, repaired, and returned to your address. This makes us convenient for customers across Elamkulam, Ernakulam, Kochi and the wider district.
When do I pay for the repair?
You pay only after the repair is complete, before your device is handed back. Diagnosis is free. The quote is shared and approved before work starts. Payment is never collected upfront for the repair itself.
What if the repair costs more than quoted?
We share a fixed quote before starting. If something unexpected comes up during repair that would change the cost, we contact you immediately with an updated quote and wait for your approval before proceeding. No surprise charges — ever.
Is my data safe when I send my laptop or phone?
We handle every device with care and strict privacy. For repairs involving storage or operating system reinstallation, we recommend backing up your important data before sending. We never access personal files beyond what's needed to diagnose the hardware issue.
Ready to get your device fixed?
Start with a free diagnosis request. No commitment, no charge — just an honest assessment from a real technician.